Can you turn anything into a sign We can transform almost any design into a neon sign! However, some adjustments may be required to maintain the best quality. For instance, serif fonts may need to be changed to non-serif, and bold letters or filled areas will be outlined with neon strips to accommodate the thickness of the material.

How do I order a custom sign? You can upload your design directly to our website or use our online editor to create a custom sign with your desired fonts and text.

What are the signs made of? Our signs are crafted from durable acrylic boards and LED strip lights, making them more sustainable than traditional glass neon. The acrylic base is lightweight, UV-resistant, and weatherproof, while the flexible LED strips are encased in high-quality silicone for uniform lighting.

What comes with the sign? Your sign includes a 12V AC adapter or a battery pack, based on your preference. You can also add extras like a dimmer, Wi-Fi controller, wall-mount kit, or waterproofing for an additional cost.

What is the cable length? The standard cable length is around one meter and an half, but you can request a custom length if needed.

Are the signs safe for outdoor use? Yes, our signs come with IP65 water resistance as standard. For extra protection, especially in outdoor settings, we recommend opting for our waterproofing feature.

How long does it take to dispatch my order? For UK standard Shipping takes 4 -5 working days. Faster UK Shipping comes with 2 options: Quick 3 - 4 working days, and Rapid 2 -3 working days. 

For International standard Shipping takes 6 -7 working days. Faster International Shipping comes with 2 options: Quick 5 - 6 working days, and Rapid 4 -5 working days.  

However, please contact our customer care team if you need your neon sign for a specific date.

Do you deliver worldwide? Yes, we provide worldwide delivery.

 Is there a limit on the size of the sign for international orders? There is no limit on the size of your sign when shipped internationally, but we advise a consultation with our customer service team first.

 How can I track my order? As soon as your order is dispatched, you will receive an e-mail from a courier, including the tracking number. 

Can I return my sign? You can return any unused ready-made sign in their original condition within 30 days of delivery if the item is no longer required or needed. However, you need to notify us within 48 hours of receiving your order. Custom signs are not considered a ready-made product.

Can I return my custom sign? We do not accept returns of custom signs due to their personalised nature. For more information, please visit our Refund Policy page.
 

How and when will I receive my refund? Refunds will be paid to the same payment method used to placed he order and will be made within 3 - 5 working days after our receipt of the returned products. We are permitted to reduce the total refund amount if the returned product has been handled less than acceptable, such as damage to the product or missing parts. 

Is there a warranty on the sign Yes, all our products are covered by a 12-month warranty.

What should I do if my sign isn’t functioning correctly? If you believe your sign is faulty within two years of purchase, please reach out to our technical team at sales@rapidneon.com The team will guide you through the necessary steps to address the issue and arrange for a replacement if needed.